Dentistry and hair treatment in Staffordshire

Book your appointment

01782 450 554

Comments, Suggestions & Complaints

Should you have any comments, suggestions or complaints please raise these initially with a member of staff or complete one of our comment cards available at Reception. If you are not satisfied you may put your comments, suggestions or complaints in writing to the Registered Manager, Mrs Susan Byatt, at the address below:

Clayton Cosmetic & Dental Centre
St James House
279 Clayton Road
Newcastle under Lyme
Staffordshire
ST5 3EU

Written complaints will be acknowledged within 2 working days and we aim to give a formal response within 20 working days. A copy of our full complaints procedure is available on request.

If patients are not satisfied with the result of our procedure then a complaint may be referred to:

  • The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER, 08456 120 540 or www.dentalcomplaints.org.uk for complaints about private treatment.
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ the dentists’ registration body.
  • GDC official websitewww.gdc-uk.org

Opening times
Monday 8am - 5.30pm
Tuesday 8am - 6.45pm
Wednesday 8am - 5.30pm
Thursday 8am - 6.45pm
Friday 8am - 5.30pm